Terms and Conditions
Terms and Conditions
This page, along with the referenced documents, provides information about us and outlines the legal terms and conditions (Terms) governing the sale of any products (Products) featured on our website (referred to as "our site").
1. INFORMATION ABOUT AWNINGS ONLINE
1.1 We operate the website www.awningsonline.co.uk and operate as a trading division of Garage Doors Online Limited. Garage Doors Online Limited is a registered company in England and Wales under company number 04448062, with its registered office located at Thistle Down Barn, Holcot Lane, Sywell, Northamptonshire, NN6 0BG. VAT number is 78379858.
1.2 For enquiries or communication, please refer to our Contact Us page.
1.3 Please be advised that calls may be recorded for training and quality assurance purposes.
2. OUR PRODUCTS
2.1 The product images featured on our site serve purely illustrative purposes. While we have taken great care to present accurate colour displays, we cannot guarantee that your computer accurately reflects the colours of the products. As a result, there may be slight variations between the images and the actual colours of the products you receive.
2.2 Despite our efforts to provide precise information, all sizes, weights, capacities, dimensions, and measurements indicated on our site have some degree of tolerance.
2.3 The packaging of the products may differ from the depictions shown on our site.
2.4 Availability of all products displayed on our site is subject to change. In the event that the product you have ordered is unavailable, we will promptly notify you via email. If such a situation arises, we will not process your order.
3. USE OF OUR SITE
Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.
5. IF YOU ARE A CONSUMER
This clause 5 is specifically relevant if you are a consumer.
5.1 If you fall under the category of a consumer, you can only make purchases of products from our site if you are at least 18 years old.
5.2 As a consumer, you possess legal entitlements regarding products that are defective or do not match their descriptions. Guidance on your legal rights can be obtained from your local Citizens' Advice Bureau or Trading Standards office. These Terms will not diminish or alter these legal rights in any way.
6. IF YOU ARE A BUSINESS CUSTOMER
This section, clause 6, is applicable exclusively if you are engaging as a business entity.
6.1 If you do not fall under the consumer category, you affirm that you possess the authority to legally bind any business on whose behalf you utilize our site to procure products.
6.2 These Terms, along with any explicitly referenced documents, constitute the comprehensive agreement between you and us. You acknowledge that you have not placed reliance on any statement, promise, or representation made or provided by us, or on our behalf, unless explicitly outlined in these Terms or the referenced documents.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 Within our order process, you have the opportunity to review and rectify any errors before finalizing the submission of your order to us. It is important to carefully review your order at each stage of the order process.
7.2 Upon placing an order, your payment will be charged in full, and you will receive an email acknowledgment from us, confirming the receipt of your order. However, please be aware that this acknowledgment does not signify acceptance of your order. The acceptance of your order will be executed in accordance with the details outlined in clause 7.4.
7.3 Our acceptance will be confirmed through an email containing the Order Confirmation. The formal Contract between us becomes effective when we dispatch the SALES ORDER ACKNOWLEDGEMENT to you.
7.4 In situations where we are unable to fulfil your order for a Product (for instance, due to unavailability, stock issues, or pricing errors as stipulated in clause 12.5), we will promptly notify you via email, and your order will not be processed. If you have already made a payment, we will expedite a full refund to you without delay.
8. OUR RIGHT TO VARY THESE TERMS
8.1 These Terms may be modified periodically under the following conditions:
(a) Adjustments to our payment acceptance methods from you;
(b) Modifications in pertinent laws and regulatory prerequisites.
8.2 Each time you place an order for Products from us, the prevailing Terms at that moment will govern the Contract between you and us.
8.3 In the event of any revisions to these Terms in alignment with clause 8, we will provide you with notification, indicating the amendments and the respective date at the top of this page.
9. YOUR CONSUMER RIGHT OF RETURN AND REFUND
9.1 This provision, clause 9, is applicable exclusively to consumers.
9.1.1 If you are a consumer, you possess the legal right, under the Consumer Protection (Distance Selling) Regulations 2000, to cancel a Contract within the timeframe outlined in clause 9.3. During this specified period, should you change your mind or decide not to retain a Product for any reason, you have the option to inform us of your decision to cancel the Contract and receive a refund. Information about your legal right to cancel the Contract under these regulations can be obtained from your local Citizens' Advice Bureau or Trading Standards office.
9.2 Notwithstanding, this right of cancellation does not apply to made-to-measure or custom-made products.
9.3 Your legal entitlement to cancel a Contract commences from the date of the order Confirmation, marking the formation of the Contract between us. If the Products have already been delivered, you have a 14-working-day window to cancel, beginning from the day after you receive the Products. Working days exclude Saturdays, Sundays, and public holidays.
9.4 To exercise your right to cancel, please contact us in writing either by sending an email to enquiries@awningsonline.co.uk or by contacting our Customer Services telephone line at 01926 463888. Retain a copy of your cancellation notification for your records. If you communicate your cancellation via email or post, its effectiveness dates back to the email's sending or the letter's posting date.
9.5 While we want you to be satisfied with your purchases, if you change your mind, you can return a spare part or accessory in its original condition within 14 days of receipt. Notify us in writing, preferably via email, and return the goods through recorded delivery at your cost. Refunds, minus a 50% re-stocking fee, will be issued upon receipt of the item, typically within 14 days.
We are unable to offer refunds or exchanges for products that have been cut to size, made to measure, or adapted to your specifications. For faulty or mis-described products, exchanges, refunds, or repairs may be offered as appropriate. Return postage or delivery costs, depending on the product, may be refunded upon manufacturer confirmation of the fault.
If you returned the Products due to faults or mis-description, refer to clause 9.6 and clause 10.5.
9.6 If you returned the Products under this clause due to faults or mis-description, we will refund the price of the defective Product, applicable delivery charges, and reasonable return costs incurred by you.
9.7 Refunds will be processed using the credit card or debit card you used for payment.
9.8 If the Products were delivered to you:
(a) Return the Products promptly; if collection is necessary, we will arrange a suitable time.
(b) Unless the Products are faulty or not as described (refer to clause 9.6), you are responsible for return costs or, where relevant, collection costs.
(c) You are legally obligated to keep the Products in your possession and to exercise reasonable care over them.
9.9 Information on your legal right to cancel and how to exercise it is provided in the order Confirmation.
9.10 As a consumer, your legal rights concerning faulty or mis-described Products remain unaffected by the returns policy in this clause 9 or these Terms. Guidance on your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10. DELIVERY
10.1 Your order will be fulfilled by the estimated delivery date set out on our website, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date
10.2 Delivery will be completed when we deliver the Products to the address you gave us.
10.3 The Products will be your responsibility from the completion of delivery.
10.4 You own the Products once we have received payment in full, including all applicable delivery charges.
10.5 Please notify us of any delivery constraints before placing your order, and report any damages or shortages within 3 days in writing following the completion of delivery. Failure to inform us of delivery restrictions in advance may lead to delivery issues, additional costs, and bespoke items may be non-cancellable.
10.6 If a delivery postcode is found unsuitable for the intended delivery vehicle before the product is dispatched, we will contact you to arrange an alternative delivery address. In some cases, alternative arrangements via a third-party carrier in a smaller vehicle may be possible at an additional cost, which will be confirmed.
11. INTERNATIONAL DELIVERY
11.1 We deliver to some countries details of which are available on request.
11.2 If you order Products from our site for delivery outside of British Mainland your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.
11.3 You are accountable for settling any applicable import duties and taxes. Prior to placing your order, we recommend contacting your local customs office for detailed information.
11.4 It is your responsibility to adhere to all relevant laws and regulations of the destination country for which the Products are intended. We bear no liability or responsibility if you violate any such laws.
12. PRICE OF PRODUCTS AND DELIVERY CHARGES
12.1 The prices for our Products will be as displayed on our site, and we make every effort to ensure their accuracy when entered into the system. In the event of a pricing error for the Product(s) you ordered, please refer to clause 12.5 for the appropriate resolution.
12.2 While prices for our Products may undergo occasional changes, confirmed orders with a Despatch Confirmation will not be affected.
12.3 The Product price includes applicable VAT at the prevailing rate in the UK at the time of purchase. However, should the VAT rate change between your order date and the delivery date, we will adjust the VAT accordingly, unless full payment has already been made before the VAT change.
12.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time.
Given the vast number of Products on our site, occasional pricing errors may occur despite our best efforts. As part of our dispatch procedures, we typically verify prices. In such instances:
(a) If the correct price is lower than the stated price, we will charge the lower amount upon dispatch. However, if the pricing error is glaring and could reasonably have been identified by you as a mispricing, we are not obligated to provide the Products at the incorrect (lower) price; and
(b) If the correct price is higher than the stated price, we will promptly contact you to apprise you of the error. You will then have the option to proceed with the purchase at the correct price or cancel the order. We will not process your order until we receive your instructions. In the event we are unable to contact you using the provided contact details, we will consider the order cancelled and inform you in writing.
13. HOW TO PAY
13.1 You can only pay for Products using a debit card or credit card or PayPal. We accept all cards except American Express.
13.2 Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card once the order has been processed.
14. VOUCHER CODES/PROMOTIONS
14.1 We retain the right to modify or revoke a discount code at any time without prior notice. All offers are contingent upon stock availability. To utilize this offer online, input your code during the checkout process.
14.2 This offer cannot be combined with any other discount or promotion, including items in clearance, spare parts, and the purchase of package offers.
14.3 Voucher Code discounts are applicable to the product's price and VAT. Please note that the Voucher code discount does not extend to shipping costs.
14.4 Garage Doors Online reserves the discretion to withhold the application of a discount in cases of suspected fraudulent use.
15. MANUFACTURER GUARANTEES
15.1 Certain Products we sell to you are accompanied by a manufacturer's guarantee. For information on the relevant terms and conditions, kindly consult the manufacturer's guarantee supplied with the Products.
15.2 If you are a consumer, a manufacturer's guarantee supplements your legal rights concerning Products that are defective or not as described. Guidance on your legal rights can be obtained from your local Citizens' Advice Bureau or Trading Standards office.
15.3 Stock clearance items may not include a Manufacturer’s warranty and are sold as seen.
16. OUR LIABILITY IF YOU ARE A BUSINESS
16.1 This provision, clause 16, solely applies if you are a business customer. We exclusively provide Products for internal use within your business, and you agree not to utilise the Products for any resale purposes.
16.2 Nothing in these Terms limits or excludes our liability for:
(a) Death or personal injury resulting from our negligence.
(b) Fraud or fraudulent misrepresentation.
(c) Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) Defective products under the Consumer Protection Act 1987.
16.3 Subject to clause 16.2, we shall, under no circumstances whatsoever, be liable to you—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—arising under or in connection with the Contract for:
(a) Any loss of profits, sales, business, or revenue.
(b) Loss or corruption of data, information, or software.
(c) Loss of business opportunity.
(d) Loss of anticipated savings.
(e) Loss of goodwill; or
(f) Any indirect or consequential loss.
16.4 Subject to clause 16.2 and clause 16.3, our total liability to you regarding all other losses arising under or in connection with the Contract—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—shall, in no circumstances, exceed the price of the Products.
16.5 Except as expressly stated in these Terms, we do not provide any representations, warranties, or undertakings regarding the Products. Any representation, condition, or warranty that might be implied or incorporated into these Terms by statute, common law, or otherwise is excluded to the fullest extent permitted by law. Specifically, we are not responsible for ensuring that the
17. OUR LIABILITY IF YOU ARE A CONSUMER
17.1 This clause, 17, is specifically applicable to consumers. In the event of our non-compliance with these Terms, we accept responsibility for any loss or damage you incur as a foreseeable outcome of our breach or negligence. However, we are not accountable for loss or damage that is not foreseeable. Loss or damage is considered foreseeable if it was an obvious consequence of our breach or if it was envisaged by both parties at the time of entering the Contract.
17.2 We exclusively provide Products for domestic and private use. You commit not to utilise the product for any commercial, business, or resale purposes. We bear no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity resulting from such usage.
17.3 Our liability is not in any way excluded or limited for:
(a) Death or personal injury resulting from our negligence.
(b) Fraud or fraudulent misrepresentation.
(c) Any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) Any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose, and samples); and
(e) Defective products under the Consumer Protection Act 1987. Products are suitable for your purposes.
18. EVENTS OUTSIDE OUR CONTROL
18.1 We shall not be liable or held responsible for any failure to perform or delay in the performance of any of our obligations under a Contract that is attributed to an Event Outside Our Control. The definition of an Event Outside Our Control is provided in clause 17.2 below.
18.2 An Event Outside Our Control encompasses any act or event beyond our reasonable control, including, but not limited to, strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, or the impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) We will promptly notify you as soon as reasonably possible; and
(b) Our responsibilities under a Contract will be temporarily halted, and the timeframe for fulfilling our obligations will be extended for the duration of the Event Outside Our Control. In instances where the Event Outside Our Control impacts the delivery of Products to you, we will coordinate a new delivery date with you following the conclusion of the Event Outside Our Control.
19. COMMUNICATIONS BETWEEN US
19.1 When we refer, in these Terms, to "in writing," this will encompass email.
19.2 If you are a consumer:
(a) To exercise your legal right to cancel a Contract as outlined in clause 9, you must notify us in writing by sending an email to enquiries@awningsonline.co.uk OR contacting our Customer Services telephone line on 01933 449 000. It is advisable to retain a copy of your cancellation notification for your records. If you communicate your cancellation notice via email or post, the cancellation is deemed effective from the date you sent the email or posted the letter to us.
(b) For any other written communication, you can email us at enquiries@awningsonline.co.uk or contact us via our Customer Services telephone line at 01933 449 000.
19.3 If we need to contact you or provide written notice, we will do so via email or prepaid post to the address you provided in your order.
19.4 If you are a business, please be aware that any notice from you to us or from us to you will be considered received and properly served immediately when posted on our website, 24 hours after sending an email, or three days after the date of posting any letter. To demonstrate the service of any notice, it is sufficient to prove, for a letter, that it was correctly addressed, stamped, and posted, and for an email, that it was sent to the specified email address of the addressee. The provisions of this clause do not apply to the service of any legal proceedings or other documents in any legal action.
20. OTHER IMPORTANT TERMS
20.1 Our rights and responsibilities under a Contract may be transferred to another organisation, but this will not impact your rights, or our obligations outlined in these Terms.
20.2 You can only transfer your rights or obligations under these Terms to another individual if we provide written consent.
20.3 This contract is exclusively between you and us. No other individual has the authority to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
20.4 Each section of these Terms operates independently. If any court or relevant authority deems any of them unlawful or unenforceable, the remaining sections will continue to be fully effective.
20.5 Our failure to insist on your compliance with any obligations under these Terms, or our decision not to enforce our rights or a delay in doing so, does not imply a waiver of our rights. Any waiver of a default by you will only be done in writing and does not automatically mean a waiver of any subsequent default by you.
20.6 For consumers, please note that English law governs these Terms. This implies that a Contract for purchasing Products through our site, and any dispute or claim related to it, will be subject to English law. Both parties agree that the courts of England and Wales will have non-exclusive jurisdiction. However, residents of Northern Ireland may bring proceedings in Northern Ireland, and residents of Scotland may bring proceedings in Scotland.
20.7 For businesses, these Terms are governed by English law. This means that a Contract, and any dispute or claim related to it or its subject matter or formation (including non-contractual disputes or claims), will be subject to English law. Both parties agree to the exclusive jurisdiction of the courts of England and Wales.
